Capital Animal Hospital Frankfort at 148 Elkhorn Court in Frankfort, Kentucky

Customer Reviews about Capital Animal Hospital Frankfort

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  I took my cat in to be groomed on Wednesday and the next day she couldn't walk on her front right paw. I took her back on Friday morning and Dr. Johnson told me she asked the groomer if there was anything that happened because I was bringing her back. The groomer said no that she even let her blow dry her. (which was very strange to me). The vet asked her if she cut her nails and she said yes. Upon examination the vet and the assistant were in the room and one of them said that her nails weren't cut. I questioned the honestly of the groomer. I was then told that she cut one of her paws and not the other one. At which time all three of us wondered why she did that. The vet examined (by feel) my cat and told me she didn't appear to have any fractures or wounds and that she must have just crilled it. She then left the room and came back in and proceeded to cut the paw that hadn't been cut (I saw this myself). I then paid $43 for another visit and left. Over the weekend my cat's paw swelled almost twice as big as it was and by this time she isn't limping - she isn't even touching the floor with it and was very aggressive when you even slightly touched it. I took her to a different vet first thing Monday morning and one of her toes on her left foot was broken! I WAS LIVID. On the way to the new vet on Monday I called back to Bevins' to speak with someone that was in the room to confirm which foot (nails) had been cut and which had not and was told my the vet that she didn't say that one had been cut and one hadn't. I asked her specifically "are you telling me that wasn't said and I didn't say 'why would she lie about that'"?...."are you telling me that I didn't say 'why would she cut one and not the other"'. She replied "I did not". I was floored. Further than that WHY else would a vet cut an animals nails when they are being brought in for having a hurt foot? And if the thought is she was being thorough then why didn't she find the ear infection that my cat also had? I'm sending the bills for the new vet to them and I expect to be in court with them over it all. Which I have no problem pursuing!
  March 12, 2017

  by Angela Calloway

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About Capital Animal Hospital Frankfort in Frankfort